Privacy policy

Acceptance of the General Terms of Service

FLOWTELLER COMPANY LIMITED operates the Flowteller website and the Flowteller Service Point mobile application, which provides digital services such as online ticketing, last-mile logistics, and other related services in the market.

This page is used to inform website and mobile application users about our policies regarding the collection, use, and disclosure of Personal Information if they decide to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information we collect is used to provide and improve the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

You understand and agree that we may change these Terms at any time without prior notice. The revised Terms will become effective upon posting to the App. Any use of the App after such date shall constitute your acceptance of such revised Terms. If any change to these Terms is not acceptable to you, your sole remedy is to stop accessing, browsing, and otherwise using the App.

Information We Collect

We Collect For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Automatically collected information:

We automatically collect device and technical data, usage data (features used, logs, timestamps), IP address, location-related metadata, crash, and performance reports. Which will be used by us for statistical and/or analytical purposes, including, without limitation, to improve our technical functionality, server load-balancing, analysis of technical data relating to your mobile device, and to optimize the Service.

Cookies:

We may use cookies, pixels, and similar technologies to enhance your experience, tailor content, and analyze how the Services are used. You can manage cookie preferences through your device or browser settings.

Service Providers:

We may utilize third-party companies and individuals for the following reasons:

• To facilitate our Service.
• To provide the Service on our behalf.
• To perform Service-related services or
• To assist us in analyzing how our Service is used.

We may share your Personal Information with trusted third-party service providers who assist us in operating and delivering our Services. These third parties are granted access to your information solely for the purpose of performing tasks on our behalf and are contractually obligated to protect it and not to disclose, use, or process it for any other purpose.

Data Retention

We retain personal information for as long as necessary to:

• Provide and improve Services
• Fulfill legal and regulatory requirements
• Resolve disputes and enforce agreements

Data that is no longer required is securely deleted or anonymized.

Security

We implement reasonable technical and organizational safeguards to protect data, such as:

• Encryption in transit and at rest
• Access control policies

Regular monitoring and audits However, no system is 100% secure; users should protect their credentials. Children's Privacy The Services are not intended for individuals under 18. We do not knowingly collect personal information from minors. International Data Transfers Your data may be stored or processed outside your home country. We ensure adequate protection through appropriate safeguards. Changes to This Policy We may update this policy to reflect changes in legal requirements or our services. We’ll notify users of material changes via in-app notifications or updates to the policy page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

Email: info@flowteller.com